Refund policy
We want you to be completely satisfied with your purchase. Our **Return Policy** allows you to return items within **30 calendar days** after delivery for a full refund or exchange.
*Last updated: Not specified*
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Eligibility
- Items must be returned within **30 calendar days** of delivery
- Must include **original receipt** or proof of purchase
- Items must have **original tags and labels attached**
- Must be in **original packaging** and unused condition
- Items should be in same condition as received (unworn, undamaged)
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Process
1. **Visit our returns portal** at [kiddolux.com/apps/redo/returns-portal/login](https://kiddolux.com/apps/redo/returns-portal/login) to initiate your return
2. **Select your order** and choose items to return, providing reason for return
3. **Upload photos** of items if requesting return due to damage or defects
4. **Print your prepaid return label** when provided through the portal
5. **Package items securely** and attach the return label
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Refunds
- Refunds process within **5-7 business days** after we receive and inspect your return
- Full refund issued to your **original payment method**
- **Store credit** available as alternative option for faster processing
- Credit card refunds may take additional 3-5 business days to appear on your statement
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Exchanges
- **Exchanges are not available** at this time - all returns will be processed as refunds only
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Damaged items
- **We'll make it right** if your item arrives damaged, defective, or incorrect
- Contact us with photos showing the issue for damaged or defective items
- **We cover return shipping costs** for all quality issues and wrong items sent
- Your protection plan may handle shipping costs within plan limits if applicable
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International returns
**International returns are not currently accepted.** For marketplace orders purchased through third-party platforms, please check the specific platform's international return policy as it may differ from our standard policy.
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Contact
For questions about returns, contact our customer service team through your **account portal** or email us directly. We'll respond promptly to help with your return needs.
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Updates
We may update this policy at any time, with the **last update on [date not specified]**.